Last updated: 12 July 2022.
By using any of our products or services and/or by agreeing to this policy, e.g. in the context of registering for any of our products or services, you understand and acknowledge that we will collect and use personal information as described in this policy.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. We collect the following personal data for processing to achieve the purposes as herein with the legal basis provided for in the applicable laws. In addition, we may process your sensitive personal data in accordance with special criteria provided in the applicable laws.
We limit the information collected in relation to children under 18 years to their name, nationality, and date of birth, which can only be supplied to us by an adult. We kindly request that parent ensures that children do not send us any Personal Data without parental consent, and if such information was sent, please get in touch with us and we will delete such information.
Regarding the PDPA, personal data means any information relating to an individual, which enables the identification of such individual, whether directly or indirectly.
How we collect your Personal Data
Information from Third Parties
Sometimes, we receive information about you from third parties. In particular, we may receive information about you from travel agents, tour operators and destination management companies with whom you have direct contact. The information we collect from such third parties includes your contact information and information related to your travel profile.
How we use your Personal Data
We use Personal Data to provide you with Services, develop new products and services, and protect P.P. Erawan Palms Resort and our guests as detailed below.
Purposes for which we will use your Personal Data
P.P. Erawan Palms Resort will process your personal data for different purposes. These data processing may be for more than one lawful ground depending on the specific purpose for which we are using your data and the relationship between you and P.P. Erawan Palms Resort as follows:
The legal basis for the processing of your personal data is as follows:
You have the right to withdraw your consent at any time by the method separately designated by us at the time of obtaining your consent. However, your withdrawal of consent will not affect the legality of processing conducted based on your consent before its withdrawal.
We will notify you separately if the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as the possible consequences of failure to provide such data.
Disclosure of Personal Data
We may share your Personal Data with the following third parties for the purposes listed above:
P.P. Erawan Palms Resort also reserves the right to transmit any personal data in the event of the sale or transmission of part or all of the company or respective assets. In any case of transmission of personal data to third parties, we will comply with our legal obligations under the applicable laws.
Security of Personal Data
P.P. Erawan Palms Resort has implemented the necessary technical and organizational measures, in compliance with legal requirements, with the aim of protecting Personal Data, and ensuring confidentiality in accordance with the principles laid in this policy.
In the case where P.P. Erawan Palms Resort assigns any third party to process your personal information pursuant to the instructions given by or on behalf of P.P. Erawan Palms Resort, P.P. Erawan Palms Resort shall appropriately supervise such third party to ensure your personal information protection in accordance with the applicable laws.
Whenever information is requested on credit cards, this communication is made via secure SSL (Secure Sockets Layer) lines, when you are using a browser which allows SSL, such as Microsoft Internet Explorer or Google Chrome.
As a result of the aforementioned sharing and disclosure, in some cases your personal data will be transferred to the recipient company in other countries with an appropriate safeguard by executing with the transferee the standard data protection clauses including Binding Corporate Rules or Data Processing Agreement (if any or whichever is appropriate) pursuant to the PDPA, unless the data transferred country has appropriate data protection standard as prescribed by the Personal Data Protection Committee or we obtain your consent pursuant to the applicable laws.
We will retain your personal data for as long as necessary to fulfill the aforementioned purposes for obtaining and processing your personal data. Specific criteria used to determine our retention periods are the duration we have an ongoing relationship with you, the compliance with applicable laws, the compliance with legal prescription to exercise the rights to legal claims or defend against the rights to legal claims and the necessity of retaining the personal data for other legal or business reasons.
Please kindly be ensured that the retention of personal data after the expiry date of the retention period will only occur only in the necessary circumstance. When the retention period has ended or the retention of such data is no longer necessary (whichever is applicable), we will destroy or erase such data from our system.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. To exercise any of the following rights please submit a request to the address indicated below:
If you intend to exercise any of the aforementioned rights, please inquire using the contact details at the end of this policy. Such requests will be dealt with as quickly as possible. We will request a copy of a valid identification document to confirm your identity, before making any changes.
If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed or receive any other communication from us, please follow the unsubscribe link in the relevant communication. We may still contact you for transactional or informational purposes even after you opt out or update your marketing preferences. These include, for example, customer service issues, surveys, or any questions regarding a specific reservation.
Data Protection Officer
P.P. Erawan Palms Resort
45/9 Moo 8 Leamtong Beach, Phi Phi Island, Ao Nang, Muang, Krabi, 81000, Thailand.
Contact No. +66 (0) 75 818713 to 4
Limitation of Liability
Please note that the Website may contain typographical errors or other inaccuracies.
To the fullest extent permissible by applicable law, we do not make any express or implied warranties, representations or endorsements whatsoever with regard to the Website or any information, service or product provided through the Website.
To the fullest extent permitted by applicable law, we accept no liability for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use or performance of the Website or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of P.P. Erawan Palms Resort or our employees, agents or any other person or entity.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website.
Modifications/alterations to the Website
We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the Website, the content or services or products available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these terms and conditions.
Cookies and Similar Tracking Technologies
This helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognize you if you visit our website again.
The type of cookies we use on this site include:
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
We use these cookies to analyse and identify the behaviour of our web visitors. We will track the IP address on the device you are using to identify you when visiting our website. When possible we combine your online web behaviour data with the personal data that you have previously supplied to us. This data will be used to analyse behaviour on our website and to personalise your experience.
Advertising and Social Media Cookies
These cookies may be set through our site by our advertising partners. They can be used and shared by those companies to build a profile of your interests and show you relevant adverts on other sites, as well as enabling interaction with social media. This is based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
These cookies are used to provide additional functionality to the site and may affect your experience if they are turned off. They are used to allow enhancement widgets for live chat to provide customer support or alert widgets drawing your attention to updates and exclusive offers. These cookies may track your customer journey to personalise the support and messaging given.
You are not obliged to accept cookies. If you wish, you can set your browser to notify you before you receive a cookie and you can also set your browser to refuse to receive or send all cookies. For more information on cookies, visit www.allaboutcookies.org where you can also find information on how to turn them off by users.
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